FAQs

How do I fill the piñata?

Our custom piñatas are easy to fill with candy and prizes! Just cut a hole at the top (we usually like to do 3 sides of a square) and fill with candy and toys accordingly.

Do piñatas come filled?

No, but filling a piñata is very easy! See above.

How much candy does each piñata hold?

Each of our piñatas hold about 5-10 lbs of candy and goods.

How long does delivery take?

For ground shipping, please allow 5-7 business days to receive your order; however, it is often delivered earlier. All orders received on business days (i.e. Monday through Friday) are shipped within 72 hours after they are received. Orders received on weekends or holidays will be processed the next business day. Please note that the day on which the order is shipped is not considered a day in transit.

Can I have my piñata delivered to me sooner than two weeks?

In some cases, it is possible for us to prioritize your order and get it to you within one week. There is a $20 service fee charged for all rush orders.

What are the shipping costs?

Shipping is a flat rate of $29.95 to anywhere within the continental United States. Rush shipping is available for $49.95. These costs are non-refundable.

Can I pay for overnight shipping?

Yes. We can use your FedEx account or we can provide you a price quote using our account. Please note that any custom piñata will take 2-3 days to create before it can be shipped out. Further, due to the size of the boxes used for our piñatas, rush shipping can be very expensive. This shipment fee is non-refundable.

Will I get reimbursed if I'm not satisfied with my order?

If for any reason you are not completely satisfied with your order you must send your claim to orders@pinatacasa.com within 5 days after receipt of your order. You may be credited for damaged merchandise, shortages or late deliveries. Please note we cannot issue refunds on custom piñatas or shipping charges. 

 

If you don't see your question here, feel free to contact us.